AppraiserSites.com Support

Support

Note: Support requests are normally handled within 24 hours excluding weekends and holidays.
We DO NOT provide support by phone.
(If you are having email problems be sure to use an alternate mail address for your support request rather than the one you are having problems with so we can send you instructions to fix the problem.)

Make Changes to Web Site (Free Web Design Customers)

Site Builder Manual and Tutorial Movies

General Support Issues

Email Program Setup

Outlook Express
Netscape Messenger
Eudora
Other Email Programs Add or Delete Email addresses

Add or Delete Email forwarders

Change Status of Spam Scanning for your email

Add a Vacation Reply or Auto Responder Message

Problems Receiving Email

Problems Sending Email

Contact Us

Make Changes to Web Site

Complete the following form. List the URL for each page separately you want changed on your site! Be specific as what you want changed. For example if you want some wording changed in the 2nd paragraph, list the specific wording you want deleted, and the specific wording you want inserted in its place. Changes are made within 24 hours.

Your Name:
Your Site's Domain Name:
Your email:
Describe what you want changed in detail below:

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Site Builder Manual and Tutorial Movies

Note: This section covers our online web Site Builder. The Site Builder manual is very complete and covers everything you can do with the Site Builder. In addition, the Tutorial Movies give you a visual example of creating a web site, adding pages, making changes, and other possibilities using the Site Builder.

Site Builder Manual

Site Builder Tutorial Movies - Click to Watch Movie:

Getting started with the Site Builder

Creating a Product Page with the Site Builder

Creating an FAQ Page with the Site Builder

Editing a page with the Site Builder

Password protecting a page with the Site Builder

Configuring your Site Settings with the Site Builder

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Outlook Express Setup

(Note: The following settings apply to your POP3 (Incoming Mail Server) settings only. DO NOT change your SMTP (Outgoing Mail Server) settings. Continue to use your current ISP (Internet Server Provider) settings to send outgoing email. If you want the email to appear that it was sent by "yourdomain.com" then edit your email account and put "you@yourdomain.com" as the "from" email address.

1. Click "tools" then "accounts" from the Outlook Express menu bar.
2. Then click the "add" button and select mail.
3. Insert your name on the next screen and click "next".
4. Choose "I already have an email..." and put your new email address (yourname@yourdomain.com) in this space and click next.
5. Choose "POP3" for the incoming server, then for incoming mail put
mail.yourdomain.com. For the Outgoing Mail Server (SMTP) use your ISP's settings. If you don't know your ISP's SMTP settings, check your other email account (ISP account) and copy the SMTP settings to this new account. Then press next.
6. Put your account name (which is yourname@yourdomain.com), and your password on this page. Check "remember password" and you won't have to furnish it each time you check your mail. Then click next, then finish on the next page and you're done!

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Netscape Messenger Setup

1. Click "edit" then "preferences" then choose "mail servers" under the Mail and Newsgroups section.
2. Under incoming mail server click "add" and for the server name put: mail.yourdomain.com
Then on the next line select POP3 server, then on the User Name space put your complete email address. Check the "remember password" box and click OK.
3. For outgoing mail (SMTP) server use your existing ISP (Internet Service Provider) settings. Click OK and you're done!

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Eudora Setup

Eudora has a good support page with illustrations and step by step setup instructions. It is here

Your mail server settings for your incoming (POP3) server is: mail.yourdomain.com
For outgoing mail (SMTP) server use your existing ISP (Internet Service Provider) settings.
Your user name (login name) is your complete email address (yourname@yourdomain.com)

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Other Email Programs Setup

For other email programs you will need to read the help file that came with the program or contact the program vendor for information.

Your mail server settings for both incoming (POP3) are: mail.yourdomain.com
Your user name (login name) is your complete email address (yourname@yourdomain.com)
For the Outgoing Mail Server (SMTP) use you ISP's settings. You may have to check your other email account and copy these settings in order to insert them into the space here.

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To add or delete an email address complete the form below. You will receive a confirming email when the change has been made so do not attempt to use the new email addresses until you get the confirmation that they have been setup.

Your Name:
Your Domain Name:
Your email:	(please do not use an email that you want deleted in this space)
List email addresses you want added to your account below. You will be assigned a password.	List email addresses you want removed from your account below. You will receive a confirming email when they have been removed:
List new email addresses you want here:	List email addresses you want deleted here:

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Adding or Deleting Email Forwarder

An email forwarder is an email address at your domain that forwards to an existing email address that you own. A forwarder can forward to an email address you have at your domain, or it can forward to an ISP issued email address. For example you could have you@yourdomain.com forward to your AOL address at youraoladdress@aol.com To add or delete an email forwarder complete the form below. You will receive a confirming email when the change has been made so do not attempt to use the new email addresses until you get the confirmation that they have been setup.

Your Name:
Your Domain Name:
Your email:	(please do not use an email that you want deleted in this space)
List email forwarders you want added to your account below.	List email forwarders you want removed from your account below. You will receive a confirming email when they have been removed:
List new forwarders you want here Example: you@yourdomain.com forwarded to: you@yourISP.com	List email forwarders you want deleted here:

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Change Status of Spam Virus Scanning

Spam and virus scanning is enabled by default on our servers. If a virus is detected in an email then that email is deleted. For Spam scanning, we utilize the Real Time Blacklist lookup system, whereby each email received on our server is checked to see if it is from an IP address of known spammers. If it is from a known spammer then it is rejected. Of course this will not catch all spam. In addition, if you want receive email from persons who have their server blacklisted, then it will be rejected, so you will need to exclude your domain from scanning by the below method.

IMPORTANT: If you DO NOT want your email scanned for Spam, you will need to let us know! To exclude your domain from being scanned complete the form below and check "do not scan my email".

Your Name:
Your Domain Name:
Your email:
Do Not Scan My Email for Spam:
If we are not currently scanning your email for Spam and you want it started again, check the box below:
Scan My Email:

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Adding Vacation Replies or Auto Responders Messages

To add an autoresponder or vacation message complete the form below.

Your Name:
Your Domain Name:
Your email:
Vacation Reply or Auto Responder Message. Enter the email address you want to use for a vacation reply or auto responder message. (If you are entering a vacation message be sure to let me know after you return so I can remove it!)
Email address to use: (must be a valid email address for your domain):
Your vacation reply or autoresponder message:

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Problems Receiving Email

Problems receiving email are usually caused by either having the wrong POP3 server settings and/or wrong login information, or there is a problem with your internet connection. Your incoming email server (POP3) settings are: mail.yourdomain.com

Your login information is your complete email address (yourname@yourdomain.com). Your login information and your password are case sensitive and must be entered exactly with no extra characters, leading or trailing spaces, etc.

If your problem is your internet connection please file a support request with your ISP.

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Problems Sending Email

You should NOT change your SMTP (Outgoing mail server) settings when you host with us. In other words you should use your existing ISP (Internet Service Provider) settings. Therefore if you were able to send email before we started hosting your website, then you shouldn't have a problem sending email now if you haven't changed these settings. If you want the mail to appear as it was sent from "yourdomain.com" then change the change the account settings to show the "From" email address as you@yourdomain.com.

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General Support Issues and Contact Form

Put your support request in the below form and we will respond as soon as possible. Please try to give a detailed description of your problem! If it is an email problem list what email program you are using. If you get an error message please copy and paste the EXACT error message into the forum. Please tell me what you were attempting to do when the error happened. The more details you give the better:

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